Custom Software · Automation
Operations Platform for an NDIS Provider
The problem
A growing provider was managing 200+ participants across spreadsheets, a generic CRM and email. Claims were delayed, documentation was inconsistent, and audit preparation consumed weeks of staff time.
What we built
We built a purpose-designed platform covering referrals, service agreements, rostering, progress notes and NDIA claiming, with an AI drafting layer for notes that staff review and approve.
Outcomes
- Placeholder metric — e.g. claiming cycle reduced from 14 days to 2
- Placeholder metric — e.g. 30+ admin hours saved weekly
- Placeholder metric — e.g. audit preparation time cut by 80%
Stack